The Oregon Department of Justice reported on Apr. 15 that it returned more than $1.56 million to residents in 2025, as consumer fraud complaints reached a record high for the year.
Officials say the rise in fraud and scam reports highlights growing challenges for Oregonians seeking help with consumer issues. The department’s Consumer Advocacy Complaint Program received 10,179 complaints last year, a 27% increase from the previous year.
“These numbers tell a real story about what Oregonians are up against,” said Attorney General Dan Rayfield. “Fraud and scams are on the rise, and more Oregonians are turning to us for help — which means more chances for us to put money back in their pockets. We’re resolving complaints faster than ever and holding people and businesses accountable.”
For the first time, fraud and imposter scams topped all categories with 1,221 complaints—an increase of eight percent over the previous year—surpassing auto-related issues (1,204) and telecommunications (1,021). Other complaint areas included financial services (762), health or medical concerns (472), general government matters (444), real estate (435), food or beverage issues (392), construction problems (283), and travel disputes (217).
The department noted significant shifts compared to 2024: general government complaints rose by 166%, largely due to concerns involving the U.S. Department of Government Efficiency; real estate grievances increased by 59%; food and beverage by 35%; construction by 29%. Travel-related complaints saw a sharp decrease of nearly sixty percent.
Resolution times improved as well—the average case closed in forty days rather than fifty as seen two years ago—a twenty percent improvement. The rate of resolved or partially resolved cases grew by six percent while unsuccessful resolutions declined equally. Additionally, staff handled an extra ten thousand calls through its Consumer Hotline during the year.
Residents who believe they have been unfairly treated or targeted by scams can file a complaint at oregonconsumer.gov or call the hotline at 1-877-877-9392.
